LI
Lance I
1 reviews | Active since Apr 2019
09 Oct 2024, 20:51
Reimbur*****t refusal
I took out pet insurance on the 21 September 2024 and canceled it 7 days later in the cooling off period, but they didn't or don't want to reimburse me.
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Oneplan Insurance's replyOfficial
10 Oct 2024, 15:19Hi Lance,
We are truly disheartened to learn about the experience you had with our services that resulted in your review. Please accept our sincere apologies for the frustration and inconvenience this has caused.
We are grateful that you took the time to speak with us so we could address your concerns and work toward resolving the issue.
Thank you for your time and for considering Oneplan for your insurance needs.
Kind regards,
Oneplan
We are truly disheartened to learn about the experience you had with our services that resulted in your review. Please accept our sincere apologies for the frustration and inconvenience this has caused.
We are grateful that you took the time to speak with us so we could address your concerns and work toward resolving the issue.
Thank you for your time and for considering Oneplan for your insurance needs.
Kind regards,
Oneplan
Oneplan Insurance's reply10 Oct 2024, 15:19
Official
Hi Lance,
We are truly disheartened to learn about the experience you had with our services that resulted in your review. Please accept our sincere apologies for the frustration and inconvenience this has caused.
We are grateful that you took the time to speak with us so we could address your concerns and work toward resolving the issue.
Thank you for your time and for considering Oneplan for your insurance needs.
Kind regards,
Oneplan
We are truly disheartened to learn about the experience you had with our services that resulted in your review. Please accept our sincere apologies for the frustration and inconvenience this has caused.
We are grateful that you took the time to speak with us so we could address your concerns and work toward resolving the issue.
Thank you for your time and for considering Oneplan for your insurance needs.
Kind regards,
Oneplan