Reimbur*****t unfairly handled

Hello Peter

Am not happy with Oneplan the way they are handling my reimbur*****t. Please note I was given the receipt like that. Oneplan cant tell me that the stamp should be in front of the receipt because its not written anywhere in my policy documents. They require the proof of purchase that's all and I supp**** it. How can they tell me that for the claim to be processed the stamp should be in front of the receipt? What difference does it make really for a stamp to be at the back or front of a receipt? Lets treat our customers with respect and loyalty, i paid my money and i deserve my reimbur*****t. There is even proof enough that my dependent went to a Doctor, there is the receipt as well as the referral letter from the GP. How was my dependant gonna get the referral letter without paying the consultation fee? It is very easy for you Oneplan to collect our premiums but when it comes to us being given proper service its a mission I need my reimbur*****t as soon as possible, i sent you the proof of purchase with all details required Dissapointed

Timothy