CK
Chriswell K
1 reviews | Active since Oct 2012
27 Sept 2021, 19:57
REGRET TO TAKE ONEPLAN INSURANCE
Very disappointed! I thought the reason why we take car insurance was to have a piece of mind but unfortunately with ONEPLAN INSURANCE is for them to get monthly premiums. Yesterday my car was involved in an accident and logged claim yesterday afternoon. There was no reply nor showing on app that the claim was logged.
Only today I received a call from oneplan and I was told that they will send an Accessor before claim can be approved.
Two hours later I received an email saying my claim been rejected without any assessment for my car and third party car.
I'M REALLY REGRET THE DECISION OF BEING CONVINCED TO TAKE THIS INSURANCE.
NOW I'M SITTING WITH TWO CARS NEEDS PANEL BEATING WHILE I DON'T HAVE MONEY.
Kind Regards MC Khumalo
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Replies (1)
Oneplan Insurance's replyOfficial
27 Sept 2021, 20:46Good Evening Chriswell,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Upon investigation our claims department discovered that the incident of your vehicle rolling and colliding with a third-party vehicle was caused due to the handbrake failure on your vehicle. Kindly note that this is seen to be a mechanical failure. As per your policy schedule and the terms and conditions of the policy, claims resulting from mechanical, electrical and electronic breakdown, including but not limited to power surges is a general exclusion on the policy. Regrettably, the incident benefits one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. We are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. If you are unsatisfied with this response, please do not hesitate to escalate your complaint to ***.
We once again apologize for all that you have been through. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Upon investigation our claims department discovered that the incident of your vehicle rolling and colliding with a third-party vehicle was caused due to the handbrake failure on your vehicle. Kindly note that this is seen to be a mechanical failure. As per your policy schedule and the terms and conditions of the policy, claims resulting from mechanical, electrical and electronic breakdown, including but not limited to power surges is a general exclusion on the policy. Regrettably, the incident benefits one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. We are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. If you are unsatisfied with this response, please do not hesitate to escalate your complaint to ***.
We once again apologize for all that you have been through. Kind Regards,
Oneplan
Oneplan Insurance's reply27 Sept 2021, 20:46
Official
Good Evening Chriswell,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Upon investigation our claims department discovered that the incident of your vehicle rolling and colliding with a third-party vehicle was caused due to the handbrake failure on your vehicle. Kindly note that this is seen to be a mechanical failure. As per your policy schedule and the terms and conditions of the policy, claims resulting from mechanical, electrical and electronic breakdown, including but not limited to power surges is a general exclusion on the policy. Regrettably, the incident benefits one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. We are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. If you are unsatisfied with this response, please do not hesitate to escalate your complaint to ***.
We once again apologize for all that you have been through. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
Upon investigation our claims department discovered that the incident of your vehicle rolling and colliding with a third-party vehicle was caused due to the handbrake failure on your vehicle. Kindly note that this is seen to be a mechanical failure. As per your policy schedule and the terms and conditions of the policy, claims resulting from mechanical, electrical and electronic breakdown, including but not limited to power surges is a general exclusion on the policy. Regrettably, the incident benefits one of our general exclusions, which are things not funded for by the Insurer. Unfortunately, this falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Please note that this is by no means a ploy to refuse payment of the claim as we will assist with all we can in line with our terms and conditions. We are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. If you are unsatisfied with this response, please do not hesitate to escalate your complaint to ***.
We once again apologize for all that you have been through. Kind Regards,
Oneplan