Refusing to refund
So I tired to cancel my policy with one plan in the cooling of period and then by mistake paid money into their account . Now they are refusing to give me money back even thou I have never even used their services.and the lady told me that once the money reflects in their account they will refund my payment now that I follow up on it they come with I had to cancel in the cooling of period. This is the biggest bunch of bull and will never recommend one plan to anyone ever again
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Oneplan Insurance's replyOfficial
08 Jul 2020, 15:53Good day Katrien,
Thank you for taking the time to bring this to our attention.
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic discussion earlier, we are awaiting further communication regarding your cancellation request and upon receiving it, we will ensure that your query is resolved.
Kind regards,
Oneplan
Thank you for taking the time to bring this to our attention.
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic discussion earlier, we are awaiting further communication regarding your cancellation request and upon receiving it, we will ensure that your query is resolved.
Kind regards,
Oneplan
Oneplan Insurance's reply08 Jul 2020, 15:53
Official
Good day Katrien,
Thank you for taking the time to bring this to our attention.
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic discussion earlier, we are awaiting further communication regarding your cancellation request and upon receiving it, we will ensure that your query is resolved.
Kind regards,
Oneplan
Thank you for taking the time to bring this to our attention.
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic discussion earlier, we are awaiting further communication regarding your cancellation request and upon receiving it, we will ensure that your query is resolved.
Kind regards,
Oneplan