PK
Paula K
1 reviews | Active since Nov 2017
18 Nov 2021, 12:21
Refusing to Cancel policy
Refusing to cancel my pet policy as per my email and what'sapp request.
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Replies (1)
Oneplan Insurance's replyOfficial
18 Nov 2021, 15:40 Good day Paula,
Thank you for taking the time to bring this to our attention.
We would like to sincerely apologize for any inconvenience caused. Kindly note we have been attempting to call you numerous times to acquire more information and to facilitate the cancellation process, however it was to no avail.
Kindly note we have identified that we received your cancellation request via email on the 16 November 2021. We have since proceeded to cancel your policy and will send you an email with confirmation of this. Please note that your policy has been set to cancel for the 01 January 2022. As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are very sad to see you go as a valued Oneplan client and will assist with all we can in line with our policy terms and conditions, should you wish to discuss this further with us please feel free to send us a request to call you and we will again happily do so or send us an e-mail to discuss further if you prefer this means of communication.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We would like to sincerely apologize for any inconvenience caused. Kindly note we have been attempting to call you numerous times to acquire more information and to facilitate the cancellation process, however it was to no avail.
Kindly note we have identified that we received your cancellation request via email on the 16 November 2021. We have since proceeded to cancel your policy and will send you an email with confirmation of this. Please note that your policy has been set to cancel for the 01 January 2022. As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are very sad to see you go as a valued Oneplan client and will assist with all we can in line with our policy terms and conditions, should you wish to discuss this further with us please feel free to send us a request to call you and we will again happily do so or send us an e-mail to discuss further if you prefer this means of communication.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Nov 2021, 15:40
Official
Good day Paula,
Thank you for taking the time to bring this to our attention.
We would like to sincerely apologize for any inconvenience caused. Kindly note we have been attempting to call you numerous times to acquire more information and to facilitate the cancellation process, however it was to no avail.
Kindly note we have identified that we received your cancellation request via email on the 16 November 2021. We have since proceeded to cancel your policy and will send you an email with confirmation of this. Please note that your policy has been set to cancel for the 01 January 2022. As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are very sad to see you go as a valued Oneplan client and will assist with all we can in line with our policy terms and conditions, should you wish to discuss this further with us please feel free to send us a request to call you and we will again happily do so or send us an e-mail to discuss further if you prefer this means of communication.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We would like to sincerely apologize for any inconvenience caused. Kindly note we have been attempting to call you numerous times to acquire more information and to facilitate the cancellation process, however it was to no avail.
Kindly note we have identified that we received your cancellation request via email on the 16 November 2021. We have since proceeded to cancel your policy and will send you an email with confirmation of this. Please note that your policy has been set to cancel for the 01 January 2022. As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are very sad to see you go as a valued Oneplan client and will assist with all we can in line with our policy terms and conditions, should you wish to discuss this further with us please feel free to send us a request to call you and we will again happily do so or send us an e-mail to discuss further if you prefer this means of communication.
Kind Regards,
Oneplan