SM
Sonwabo M
1 reviews | Active since Jul 2011
10 Aug 2020, 09:59
Refusal to accept my pathology claim
Refusal to accept my pathology claim results after going for a COVID test!!
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Replies (1)
Oneplan Insurance's replyOfficial
11 Aug 2020, 11:16Hi Sonwabo,
Thank you for taking our call and allowing us the opportunity to clarify on the matter.
Our product is designed in a manner that we provide you with funds upfront to pay the service provider for the medical assistance that you require. In turn all we request is that a detailed invoice be submitted in order for us to be able to validate that the funds provided were used correctly. In the event that a invoice is not received, the claim remains in a rejected state until such a time that we receive the invoice.
Kind Regards
Oneplan
Thank you for taking our call and allowing us the opportunity to clarify on the matter.
Our product is designed in a manner that we provide you with funds upfront to pay the service provider for the medical assistance that you require. In turn all we request is that a detailed invoice be submitted in order for us to be able to validate that the funds provided were used correctly. In the event that a invoice is not received, the claim remains in a rejected state until such a time that we receive the invoice.
Kind Regards
Oneplan
Oneplan Insurance's reply11 Aug 2020, 11:16
Official
Hi Sonwabo,
Thank you for taking our call and allowing us the opportunity to clarify on the matter.
Our product is designed in a manner that we provide you with funds upfront to pay the service provider for the medical assistance that you require. In turn all we request is that a detailed invoice be submitted in order for us to be able to validate that the funds provided were used correctly. In the event that a invoice is not received, the claim remains in a rejected state until such a time that we receive the invoice.
Kind Regards
Oneplan
Thank you for taking our call and allowing us the opportunity to clarify on the matter.
Our product is designed in a manner that we provide you with funds upfront to pay the service provider for the medical assistance that you require. In turn all we request is that a detailed invoice be submitted in order for us to be able to validate that the funds provided were used correctly. In the event that a invoice is not received, the claim remains in a rejected state until such a time that we receive the invoice.
Kind Regards
Oneplan