Refusal of Refund

Item: Oneplan Insurance
Rating: 1
Author: Darshen P

had to pay the vet from my own money and One Plan refuses to refund my money, all documentation was in order. only sent emails refusing payment, did not call once to explain any clause or why it is declined.

Pathetic customer service.

Helpful (0)

Replies (1)

Oneplan Insurance's replyOfficial

04 Feb 2025, 10:02

Dear Darshen,

Thank you for bringing this to matter our attention.

We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.

At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review. A consultant will be in contact with you to assist further.

Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.

Kind regards,
Oneplan.

Oneplan Insurance's reply04 Feb 2025, 10:02

Official

Dear Darshen,

Thank you for bringing this to matter our attention.

We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.

Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.

Kind regards,
Oneplan.