JE
Jakes E
1 reviews | Active since Dec 2024
25 Apr 2025, 14:45
Refunding process after they failed to process my cancellation
Attempted to cancel my cover with them.
Followed their instructions and sent the cancellation request as required and compliant to the required number of notice days.
They failed to cancel my cover and stole money out of my account. Then forced to wait entire pay cycle to get my refund
Tried to follow up through their WhatsApp support and the representative just end the chat after giving me the bare minimal feedback that the refund will appear next week
The second one gave me the generic oh please wait 7-14 working days to get your money back that we stole.
Disgraceful and plain disrespectful to their clients that never missed a payment
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Oneplan Insurance's replyOfficial
25 Apr 2025, 14:51Dear Jakes,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that we are making a follow-up with the relevant department for further assistance on the mater.
Kindly note that we will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we await feedback.
Kind regards
Oneplan.
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that we are making a follow-up with the relevant department for further assistance on the mater.
Kindly note that we will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we await feedback.
Kind regards
Oneplan.
Oneplan Insurance's reply25 Apr 2025, 14:51
Official
Dear Jakes,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that we are making a follow-up with the relevant department for further assistance on the mater.
Kindly note that we will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we await feedback.
Kind regards
Oneplan.
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Please be assured that we are making a follow-up with the relevant department for further assistance on the mater.
Kindly note that we will provide you with feedback as soon as we receive an update.
We sincerely apologize for any inconvenience caused and appreciate your patience as we await feedback.
Kind regards
Oneplan.