ZM
Zizipho M
1 reviews | Active since Feb 2021
06 Dec 2022, 15:31
Refund taking long
I have never been so ****ed off with oneplan.
I requested a refund on the 25 November due to premium double payment and i am still waiting fitlr it till today.
This is the first time I have to wait 14 days for a refund and the consultants telling me different feedbacks.
Now I just did a follow up and tbe consultant telling me she doesn't know why it is taking long ***!
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
06 Dec 2022, 16:07Good day Zizipho,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks. Please be informed that the refund is still within the allowed turnaround time.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
The matter has been escalated and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks. Please be informed that the refund is still within the allowed turnaround time.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
The matter has been escalated and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Dec 2022, 16:07
Official
Good day Zizipho,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks. Please be informed that the refund is still within the allowed turnaround time.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
The matter has been escalated and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, kindly note that the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks. Please be informed that the refund is still within the allowed turnaround time.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
The matter has been escalated and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
ZM
Zizipho M's updateReviewer Update
06 Dec 2022, 16:10I will eait for your feedback.
ZM
Zizipho M's update06 Dec 2022, 16:10
Reviewer Update
I will eait for your feedback.
Oneplan Insurance's replyOfficial
07 Dec 2022, 10:47Good day Zizipho,
Kindly note that the refund has been processed.
Kind Regards,
Oneplan
Kindly note that the refund has been processed.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Dec 2022, 10:47
Official
Good day Zizipho,
Kindly note that the refund has been processed.
Kind Regards,
Oneplan
Kindly note that the refund has been processed.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
07 Dec 2022, 10:47Good day Zizipho,
Kindly note that the refund has been processed.
Kind Regards,
Oneplan
Kindly note that the refund has been processed.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Dec 2022, 10:47
Official
Good day Zizipho,
Kindly note that the refund has been processed.
Kind Regards,
Oneplan
Kindly note that the refund has been processed.
Kind Regards,
Oneplan