OM
Ongezwa M
1 reviews | Active since Oct 2021
06 Oct 2021, 14:13
REFUND MY ACCOUNT
Hi. I am so disappointed at your service. I took a policy with a consult and we agreed that my account will start to be debited on the 28th of October. And boom on the 28th of September ny account was debited... I called Oneplan for a refund and the lady said they will refund my account within 7 days. Its been way over 7days now and I still waiting on an empty promise. Its even worse they say "Calls are recorded..." What are they recorded for? For telling lies and deceiving customers?. I am so disappointed with your service.
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Replies (3)
Oneplan Insurance's replyOfficial
06 Oct 2021, 16:00Good day Ongezwa,
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Oct 2021, 16:00
Official
Good day Ongezwa,
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
OM
Ongezwa M's updateReviewer Update
11 Oct 2021, 15:19Good day.
I would like to give feedback on my previous review.
I did receive the refund. All thank you to Mereeshnie Dheepnarayan for helping me get back my money. I truly appreciate how you assisted me.
I would like to give feedback on my previous review.
I did receive the refund. All thank you to Mereeshnie Dheepnarayan for helping me get back my money. I truly appreciate how you assisted me.
OM
Ongezwa M's update11 Oct 2021, 15:19
Reviewer Update
Good day.
I would like to give feedback on my previous review.
I did receive the refund. All thank you to Mereeshnie Dheepnarayan for helping me get back my money. I truly appreciate how you assisted me.
I would like to give feedback on my previous review.
I did receive the refund. All thank you to Mereeshnie Dheepnarayan for helping me get back my money. I truly appreciate how you assisted me.
Oneplan Insurance's replyOfficial
11 Oct 2021, 16:57Hi Ongezwa,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Oct 2021, 16:57
Official
Hi Ongezwa,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan