1 reviews | Active since May 2025
Refund for a Medical Insurance Policy declined
I have One Plan Medical Insurance Policy since 2024 and have been up to date with my payments, but now I wanted to cancel the policy due to financial constraints. I got a call from one of the consultants that I should not cancel, they can offer me a premium holiday, meaning I will not be paying for the month of January.
January came and I was debited, when I enquired about that I was told that there were system glitches from their side and they could not process the Premium Holiday, therefore I was debited. They told me that they cannot process the refund. I was very disappointed because I wanted to cancel the policy and they were the ones that promised me a premium holiday which they did not do, and now they are refusing to refund me. How is it my problem that they had systems issues, while I did everything that I was supposed to do from my side.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Please note that we will have a look into the matter and liaise with the relevant department/s for further assistance with addressing the matter and providing feedback. We will provide feedback once we have more information and a resolution.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your HelloPeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
Please note that we will have a look into the matter and liaise with the relevant department/s for further assistance with addressing the matter and providing feedback. We will provide feedback once we have more information and a resolution.
Once again, we truly apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.