Refund Claim

Dear Girly, 

Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations. 

We understand how important it is for the claims process to be smooth, supportive, and reassuring, especially when you’re consistently paying your premium with the expectation of reliable assistance when you need it. It’s disappointing to hear that this has not been your experience, and we sincerely apologise for the inconvenience and stress caused. 

Your comment regarding a lack of empathy is especially concerning to us, as we strive to ensure that every interaction reflects understanding and care. This is something we take seriously, and your feedback will be shared with the relevant teams for review and improvement. 

Thank you again for your honesty, your feedback helps us improve. 

Kind regards, 
Oneplan.