QL
Qaqamba L
1 reviews | Active since Feb 2025
28 Feb 2025, 09:21
Refund and bad service
I made an enquiry for a quote but I was sent a debit check mandate that I didn't approve. Cancelled by email and 3 calls to your agent no help. I would like my refund because you guys have inconvenienced me so much.
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Oneplan Insurance's replyOfficial
28 Feb 2025, 10:54Dear Qaqamba,
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and have attempted to contact you on the number listed to discuss the matter and further assist, however, we have been unable to reach you.
We have sent you an email to the email address registered on the policy in response to the complaint to provide clarity and advise of the steps to be followed to resolve the matter.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and have attempted to contact you on the number listed to discuss the matter and further assist, however, we have been unable to reach you.
We have sent you an email to the email address registered on the policy in response to the complaint to provide clarity and advise of the steps to be followed to resolve the matter.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply28 Feb 2025, 10:54
Official
Dear Qaqamba,
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and have attempted to contact you on the number listed to discuss the matter and further assist, however, we have been unable to reach you.
We have sent you an email to the email address registered on the policy in response to the complaint to provide clarity and advise of the steps to be followed to resolve the matter.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint and have attempted to contact you on the number listed to discuss the matter and further assist, however, we have been unable to reach you.
We have sent you an email to the email address registered on the policy in response to the complaint to provide clarity and advise of the steps to be followed to resolve the matter.
Once again, we truly apologize for the inconvenience caused to you and hope to restore your experience with our services.
Kind regards,
Oneplan.