AC
Ann C
1 reviews | Active since Sept 2023
13 Sept 2023, 14:09
Recently my treasured furbaby who was insured by OnePlan passed away
Recently my treasured furbaby who was insured by OnePlan passed away. During this stressful time we were assisted by Shannen Mc Pherson to register claims and finalize our account. All went smoothly and we couldn't be more impressed with not only the service but the empathy that was shown . We received a beautiful sympathy card and a candle that will always be a reminder of our Roxanna. Thank you so much. I would definitely recommend One Plan pet insurance.
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Oneplan Insurance's replyOfficial
13 Sept 2023, 16:28Hi Ann,
Your 5-star rating on the service received from Shannen and the team is highly valued. Our clients and fur-babies are important to us, and we hope to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-baby Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Roxy was lucky to have found a family as loving as yours.
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the current situation, we were able to assist professionally and with compassion during this difficult time.
Your 5-star rating on the service received from Shannen and the team is highly valued. Our clients and fur-babies are important to us, and we hope to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-baby Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Roxy was lucky to have found a family as loving as yours.
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the current situation, we were able to assist professionally and with compassion during this difficult time.
May the memories you share with Roxy forever be close to your heart.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Sept 2023, 16:28
Official
Hi Ann,
Your 5-star rating on the service received from Shannen and the team is highly valued. Our clients and fur-babies are important to us, and we hope to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-baby Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Roxy was lucky to have found a family as loving as yours.
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the current situation, we were able to assist professionally and with compassion during this difficult time.
Your 5-star rating on the service received from Shannen and the team is highly valued. Our clients and fur-babies are important to us, and we hope to always provide them with the best service possible.
We are so sorry to hear about the passing away of your fur-baby Roxy. Our deepest sympathies to you and your family. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Roxy was lucky to have found a family as loving as yours.
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the current situation, we were able to assist professionally and with compassion during this difficult time.
May the memories you share with Roxy forever be close to your heart.
Kind Regards,
Oneplan
Kind Regards,
Oneplan