NM
Ntombikayise M
1 reviews | Active since Dec 2019
19 Jul 2022, 11:28
Rebecca Nxumalo
Rebecca Nxumalo assisted me with getting me and my family medical insurance, but she didn’t finish underwriting my family but went ahead to allow R900 to be deducted from my account with no policy number, no confirmation, no Oneplan card, nothing. Why are funds being deducted when she never bothered to finish and confirm everything with us. Always rushing for commission and not what the client wants and is happy with.
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Oneplan Insurance's replyOfficial
19 Jul 2022, 13:16Good day Ntombikayise,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
Kindly note that the Oneplan card is couriered after 30 days of the first successful payment including the card fees. During this time, the card is ordered, printed and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
Kindly note that the Oneplan card is couriered after 30 days of the first successful payment including the card fees. During this time, the card is ordered, printed and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply19 Jul 2022, 13:16
Official
Good day Ntombikayise,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
Kindly note that the Oneplan card is couriered after 30 days of the first successful payment including the card fees. During this time, the card is ordered, printed and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
Kindly note that the Oneplan card is couriered after 30 days of the first successful payment including the card fees. During this time, the card is ordered, printed and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan