1 reviews | Active since Aug 2016
really ***********
On monday 28th March 2022 - i am sick - i load funds onto my card and i go to the doctor at the doctors rooms the card willnot swipe or draw out the cash i pay for the consultation cash - i call one plan they telling me the card is expired the card expiry date says 03/22 (i went to the doctor in march so it should be working) the new card was not delivered to me they say i can draw the cash out the card once its delivered - i have been waiting for the card no card or communication is received i call again after i receive a notification that they reversed the money on may card coz no swipe was detected - so i still cant get the money i must wait days for it to be rebversed no thanks i am still sick and need to go back to the doctor - i am chatting on whatsapp and on the app abouit me needing to go tot he doctor and that i need the card the call centre then adds money onto the card again - i DO NOT HAVE THE CARD!!!!! how can you load money to a card i do not have! i am sick - i have paid cash on monday and am expected to pay cash again today? HELL NO! i want my card immediatley @ this card should have been delivered in march already why must i call to beg for a card - for a servixe i pay for monthly thati am unable to use? this is against the contract i have with one plan by not allowing me to use the servuce i pay for monthly
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated with our courier company, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for confirming that you have received your Onecard.
The GP visit and scripted medication claim for the 28 March 2022, has been processed accordingly, the refund is available on your new Onecard. As per your request, we have proceeded to load funds for scripted medication for the doctor’s visit that you have scheduled for today, an amount of R390 is available for the GP visit and R175 is available for Scripted Medication.
Kindly note that refunds to your Onecard are processed immediately once the claim has been assessed and approved accordingly, refunds to your bank account may take between 7 to 14 working days to reflect in your bank account.
Once again, we apologize for any inconvenience caused as we do value you as our client.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated with our courier company, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for confirming that you have received your Onecard.
The GP visit and scripted medication claim for the 28 March 2022, has been processed accordingly, the refund is available on your new Onecard. As per your request, we have proceeded to load funds for scripted medication for the doctor’s visit that you have scheduled for today, an amount of R390 is available for the GP visit and R175 is available for Scripted Medication.
Kindly note that refunds to your Onecard are processed immediately once the claim has been assessed and approved accordingly, refunds to your bank account may take between 7 to 14 working days to reflect in your bank account.
Once again, we apologize for any inconvenience caused as we do value you as our client.
Kind Regards,
Oneplan