LB
Luleka B
1 reviews | Active since May 2023
30 May 2023, 08:32
Previously was not handled well
Previously was not handled well. But kept my membership sunce uts more affordable for me. However would like you service to be known by other private medical centers in Port Elizabeth and Durban
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Replies (1)
Oneplan Insurance's replyOfficial
30 May 2023, 11:04Hi Luleka,
Thank you for choosing Oneplan as your preferred insurance and for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve our services.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of your choice as we do not have a list of selected service providers in Port Elizabeth or Durban. Clients have the option to go to any Doctor in their area provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance and for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve our services.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of your choice as we do not have a list of selected service providers in Port Elizabeth or Durban. Clients have the option to go to any Doctor in their area provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 May 2023, 11:04
Official
Hi Luleka,
Thank you for choosing Oneplan as your preferred insurance and for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve our services.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of your choice as we do not have a list of selected service providers in Port Elizabeth or Durban. Clients have the option to go to any Doctor in their area provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance and for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve our services.
Kindly note that our product is designed in such a manner that it allows you to visit any Doctor or Dentist of your choice as we do not have a list of selected service providers in Port Elizabeth or Durban. Clients have the option to go to any Doctor in their area provided they are a registered SA Medical Service Provider.
Should you need to visit the GP or dentist etc., you can load funds upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like you swipe a debit card) at the provider, you can immediately snap and upload your documents e.g., an invoice via the Oneplan App or via Whatsapp on *** or an email can be sent to *** with your policy number in the subject line for your claim will be finalized.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family, we look forward to a long and fruitful relationship.
Kind Regards,
Oneplan