NC
Natasha C
1 reviews | Active since Dec 2020
16 Apr 2024, 21:11
Premuim deduction after death
My doggie was on an Oneplan Pet insurance for almost 11 years. He sadly died on the 30th of March 2024. I've send e-mails and whaysapps to Oneplan confirming his passing, yet they still billed me for April. After phoning numerous times (about R300 later)...I was (on recorded conversations) promised to be reinbursed with the nearly R800 within 48 hours!!!!!!!!!!!!!!!!!!!! It never happened...till today, 16 April...still waiting on empty promises. They don't care about how sad you are for your loss or anything. I feel ****** and **** to. Will never recogmend anyone to insure their pets with Oneplan...EVER!!!!!
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Oneplan Insurance's replyOfficial
17 Apr 2024, 10:11Dear Natasha,
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby.
As per our telephonic conversation, debit orders are typically sent to banks four working days prior to the debit date. While the change was made to remove your fur-baby from our system at the end of March, the debit order for April was already submitted to the bank before the change was implemented. We have requested a refund to be processed for the debit order. Please note that the standard turnaround time for bank refunds to reflect in your bank account is between 7-14 working days or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby.
As per our telephonic conversation, debit orders are typically sent to banks four working days prior to the debit date. While the change was made to remove your fur-baby from our system at the end of March, the debit order for April was already submitted to the bank before the change was implemented. We have requested a refund to be processed for the debit order. Please note that the standard turnaround time for bank refunds to reflect in your bank account is between 7-14 working days or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Apr 2024, 10:11
Official
Dear Natasha,
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby.
As per our telephonic conversation, debit orders are typically sent to banks four working days prior to the debit date. While the change was made to remove your fur-baby from our system at the end of March, the debit order for April was already submitted to the bank before the change was implemented. We have requested a refund to be processed for the debit order. Please note that the standard turnaround time for bank refunds to reflect in your bank account is between 7-14 working days or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for taking the time to speak with us.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby.
As per our telephonic conversation, debit orders are typically sent to banks four working days prior to the debit date. While the change was made to remove your fur-baby from our system at the end of March, the debit order for April was already submitted to the bank before the change was implemented. We have requested a refund to be processed for the debit order. Please note that the standard turnaround time for bank refunds to reflect in your bank account is between 7-14 working days or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan