DS
Desiree S

1 reviews | Active since Sept 2018

03 Apr 2020, 16:09

Pre-Authorization

My husband had a stroke yesterday and I rushed him to the ER. He was admitted and One Plan immediately gave authorization for admission. When speaking to the hospital and to myself they were very professional and sympathetic. After admission I also contacted One Plan and spoke with Brave Nyirenda regarding the account. Brave was very quick to respond to my e-mail and, explained everything I asked and put my mind to ease. I have been with One Plan for almost 18 months and they have helped me every time I needed to use the policy. Well done Brave Nyirenda and One Plan Health Insurance for making my claim easy and effortless in this difficult time.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply06 Apr 2020, 08:30
Official
Hi Desiree,

We would like to thank you for taking the time to post these kind words regarding the service you received from Brave and the team as a whole.

We are glad we could be there for you and the family in your time of need and we hope your husband is recovering well. 

Have a blessed week and be safe.

Kind regards,
Oneplan