BR
Bryan R

1 reviews | Active since Dec 2020

17 Dec 2020, 10:22

Pre Auth

On Wednesday 16 December 2020 our youngest son got badly injured and we had to take him to casualties at Sunward Park hospital for possible stitches do to the nature of the injury. I immediately contacted Oneplan hospital authorization where I was connected to Brave Nyirenda who assisted me. From the beginning right through to then end of the process and ordeal Brave Nyirenda was super helpful and friendly and assisted in every aspect of the process. He was helpful caring and went out of his way to help by even contacting me to see if our son was helped and taken care of. A lot of people can learn a lot from Brave with regards to great service, helpful and friendliness.......Thank you Brave Nyirenda and also a thank you to One Plan, keep up the great service.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply17 Dec 2020, 12:25
Official
Hi Bryan,

We love that Brave made such a lasting impression on you. Thank you for sharing your service experience with us and for complimenting Brave on his excellent customer service, we strive to achieve this on every single interaction. Our clients are our number one priority, and we are delighted that we were able to create a memorable experience for you. 

We hope that Garrick is having a speedy recovery and are glad that you are part of the OnePlan family.
We look forward to keeping you impressed for years to come.

Kind Regards,
Oneplan