LG
Lanzerac G
1 reviews | Active since Apr 2022
13 May 2022, 08:07
Port services
September 2021 I signed up to One plan pet insurance. I have had nothing but endless problems with them and there complete inability to resolve the issues. My one plan card took 7 months to arrive. I have been charged 3 times for this card. This last time still no refund after advising and following up several times since 29 April. They load funds on the card but when you get to the vet and want to pay, insufficient funds on the card. Complete and utter incompetence
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Replies (3)
Oneplan Insurance's replyOfficial
13 May 2022, 09:42Good day Lanzerac,
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note we have attempted to contact you on the listed number; however, it was to no avail.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
Once again, we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note we have attempted to contact you on the listed number; however, it was to no avail.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
Once again, we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 May 2022, 09:42
Official
Good day Lanzerac,
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note we have attempted to contact you on the listed number; however, it was to no avail.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
Once again, we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
Kindly note we have attempted to contact you on the listed number; however, it was to no avail.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
Once again, we apologize for the inconvenience caused and we hope to resolve the issues as soon as possible.
Kind Regards,
Oneplan
LG
Lanzerac G's updateReviewer Update
13 May 2022, 09:59Yes, I was in a meeting. Only 1 attempt was made to call me.
My One Plan policy number is ***
My One Plan policy number is ***
LG
Lanzerac G's update13 May 2022, 09:59
Reviewer Update
Yes, I was in a meeting. Only 1 attempt was made to call me.
My One Plan policy number is ***
My One Plan policy number is ***
Oneplan Insurance's replyOfficial
13 May 2022, 17:12Good day Lanzerac,
Thank you for providing us with the policy number and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan
Thank you for providing us with the policy number and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 May 2022, 17:12
Official
Good day Lanzerac,
Thank you for providing us with the policy number and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan
Thank you for providing us with the policy number and for allowing us the opportunity to further assist you.
Kind Regards,
Oneplan