LH
Lizelle H
1 reviews | Active since Sept 2016
26 Mar 2020, 08:45
POOR SERVICE - NO SERVICE
I have been trying to cancel this a week after I signed up for it. No one phoned me back after I've sent several emails. Still they tried twice to deduct the premium from my back account. I had to reverse it and pay the banking fees on that. Yesterday I sent 6 emails and still no one has contacted me. This morning I receive an sms to say that my OnePlan card is with the courier and I will receive it within 24 hours. I DO NOT WANT ANY OF THE PRODUCT, NOT HEALTH INSURANCE OR VEHICLE AND HOUSEHOLD
Helpful (0)
Replies (2)0
Replies (2)LH
Lizelle H's updateReviewer Update
26 Mar 2020, 10:55So finally after someone phoned me, I receive a sms to say that the last premium will be deducted on 28 March. I have cancelled this policy a week after I signed up for it. I already had to pay R350 banking fees for reversing the debit orders they tried to take. Now they want another premium for something that was cancelled in time.
LH
Lizelle H's update26 Mar 2020, 10:55
Reviewer Update
So finally after someone phoned me, I receive a sms to say that the last premium will be deducted on 28 March. I have cancelled this policy a week after I signed up for it. I already had to pay R350 banking fees for reversing the debit orders they tried to take. Now they want another premium for something that was cancelled in time.
Oneplan Insurance's replyOfficial
30 Mar 2020, 10:05Good day Lizelle,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please refer to your personal emails as per our telephonic discussion, earlier today.
Kind regards,
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please refer to your personal emails as per our telephonic discussion, earlier today.
Kind regards,
Oneplan
Oneplan Insurance's reply30 Mar 2020, 10:05
Official
Good day Lizelle,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please refer to your personal emails as per our telephonic discussion, earlier today.
Kind regards,
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies for the experience that you’ve had with us, we will be dealing with this matter accordingly.
Please refer to your personal emails as per our telephonic discussion, earlier today.
Kind regards,
Oneplan