MM
Malapele M

1 reviews | Active since Jul 2019

23 Jul 2019, 15:20

Poor service from One Plan Claims Department

Stay away from this insurance. The premiums might be competitive but believe me you will regret it when you have to claim for an incident. They claim that their process is simple and you can load a claim on their App - not true. The claims department is so unprofessional and never available at their desks to take calls. the claims process is so cumbersome and you might wait up to 10 days just to get feedback.

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Replies (2)
Oneplan Insurance
Oneplan Insurance's reply23 Jul 2019, 16:12
Official
Good day Malapele,

We're truly sorry for the inconvenience which has been caused due to this. 

Kindly allow us some time to look into this & we will revert back to you. 

Kind regards
The Oneplan Team 
Oneplan Insurance
Oneplan Insurance's reply23 Jul 2019, 16:17
Official
Kindly note that an agent will be in contact shortly from our claims department in this regard. 

Kind regards
The Oneplan Team