1 reviews | Active since Mar 2014
Poor service
If I could give no stars I would. I am deeply disturbed by the cancellation of my policy but am glad it has been cancelled now. I however will not be settling any bills due for the last claim as it was a valid claim. N Reddy is a co-owner of Astro Naidoo. We even own a house together and proof of this can be supp****. Please note that I have sought legal counsel as I don’t take kindly to threatening emails that are not true. Please go back and look at all other invoices, you will see that it was made out to N Reddy. The only thing added was the pets name and this is true and correct as this was a valid claim. I even went back to the vet and she added additional information as can be sent on the of the invoice and told me she always has issues with one plan. Please note we have since moved from when the policy was taken and reside at 8 Waterfern place. This query is ongoing now for more than a year. Why would I need to rob you of R890.00 when I have always settled my premiums from 2017? Please check all facts before advising that I have committed *****. I am appalled at the service that has been provided and have made contact with the ombudsman. Please resolve this as I will not be paying any amount for a valid claim. You guys honestly are disgusting and should not run an insurance company if this is how you treat a customer.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim, as we do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim, as we do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Dont bother calling as I know whatever I say will fall on deaf ears. Just look at the invoice supp**** and give me feedback.
0 stars is far to less for the trauma I have been caused after paying loyally for more than 4 years!!
Dont bother calling as I know whatever I say will fall on deaf ears. Just look at the invoice supp**** and give me feedback.
0 stars is far to less for the trauma I have been caused after paying loyally for more than 4 years!!