lB
lebogang B
1 reviews | Active since May 2020
17 Nov 2020, 08:28
Poor service
Oneplan health insurance is a ****
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
17 Nov 2020, 11:10Good day Lebogang,
Thank you for taking our call earlier.
As per our discussion the refund for Maternity Pre-birth Cover has been loaded onto your Onecard. We have sent a copy of confirmation of delivery to your listed email address. Please ensure that the doctor corrects the date of delivery on the invoice, kindly forward it to us once its corrected.
We would like to wish your wife all the best with her pregnancy.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As per our discussion the refund for Maternity Pre-birth Cover has been loaded onto your Onecard. We have sent a copy of confirmation of delivery to your listed email address. Please ensure that the doctor corrects the date of delivery on the invoice, kindly forward it to us once its corrected.
We would like to wish your wife all the best with her pregnancy.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Nov 2020, 11:10
Official
Good day Lebogang,
Thank you for taking our call earlier.
As per our discussion the refund for Maternity Pre-birth Cover has been loaded onto your Onecard. We have sent a copy of confirmation of delivery to your listed email address. Please ensure that the doctor corrects the date of delivery on the invoice, kindly forward it to us once its corrected.
We would like to wish your wife all the best with her pregnancy.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As per our discussion the refund for Maternity Pre-birth Cover has been loaded onto your Onecard. We have sent a copy of confirmation of delivery to your listed email address. Please ensure that the doctor corrects the date of delivery on the invoice, kindly forward it to us once its corrected.
We would like to wish your wife all the best with her pregnancy.
Kind Regards,
Oneplan
lB
lebogang B's updateReviewer Update
17 Nov 2020, 18:33Thank you Oneplan for loading the money finally after 2 weeks of struggling , I must also thank this platform . I am not sure if it would have been possible if it was not for this platform
My wifes health condition was starting to deteriorate as result of the grief you gave her just to approve a claim for R590.00 I have been paying you for the past 4 and a half year without missing a premium but I struggle to get a claim of R590 out of you
My wifes health condition was starting to deteriorate as result of the grief you gave her just to approve a claim for R590.00 I have been paying you for the past 4 and a half year without missing a premium but I struggle to get a claim of R590 out of you
lB
lebogang B's update17 Nov 2020, 18:33
Reviewer Update
Thank you Oneplan for loading the money finally after 2 weeks of struggling , I must also thank this platform . I am not sure if it would have been possible if it was not for this platform
My wifes health condition was starting to deteriorate as result of the grief you gave her just to approve a claim for R590.00 I have been paying you for the past 4 and a half year without missing a premium but I struggle to get a claim of R590 out of you
My wifes health condition was starting to deteriorate as result of the grief you gave her just to approve a claim for R590.00 I have been paying you for the past 4 and a half year without missing a premium but I struggle to get a claim of R590 out of you
Oneplan Insurance's replyOfficial
18 Nov 2020, 16:16Hi Lebogang,
Once again we would like to apologize for the inconvenience caused and the circumstances under which your query has reached us. This is not the level of service we wish to provide our clients with.
We are happy to hear that the query has been resolved and the refund has been processed. We hope that your wife is resting and we would like to wish you both well with the pregnancy.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Once again we would like to apologize for the inconvenience caused and the circumstances under which your query has reached us. This is not the level of service we wish to provide our clients with.
We are happy to hear that the query has been resolved and the refund has been processed. We hope that your wife is resting and we would like to wish you both well with the pregnancy.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Nov 2020, 16:16
Official
Hi Lebogang,
Once again we would like to apologize for the inconvenience caused and the circumstances under which your query has reached us. This is not the level of service we wish to provide our clients with.
We are happy to hear that the query has been resolved and the refund has been processed. We hope that your wife is resting and we would like to wish you both well with the pregnancy.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Once again we would like to apologize for the inconvenience caused and the circumstances under which your query has reached us. This is not the level of service we wish to provide our clients with.
We are happy to hear that the query has been resolved and the refund has been processed. We hope that your wife is resting and we would like to wish you both well with the pregnancy.
If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan