1 reviews | Active since Sept 2017
Poor Service
I've made a claim last year 30 Nov 2021 I've emailed the invoice paid at the vet. I've followed up countless times and nothing materialized. i even forgot about the claim until I had a new claim to take both my dogs for their annual vaccinations. I've made a claim before going to the vet the funds was loaded to my oneplan card and next day went to the vet card didn't work. I've paid with my Debit card and called oneplan regarding the matter, and more than once i had to follow up with the matter, finally someone told me that my claim from last year Nov was not processed and cant move forward until that claim is closed. All good and well as i forgot about it I informed them and now i have two claims . To date I've not received one refund on both the claims .
I'm at a point i want to cancel all my polices with one plan , my personal health plan , my household plan and my pets
Not once has this materialized. I have had to pay out of pocket and some times not even be paid out. Today i was on the call over an hour from one department to the other until the guy from new sales told me a manager will call me back and took my number. well lets wait and see.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client and any refunds due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client and any refunds due to you will be processed accordingly.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
I'm sure if not for the assistance of Mereshnie Dheepnarayan i would not have continued with oneplan.
Once again thank You Mereshnie Dheepnarayan for your service.
I'm sure if not for the assistance of Mereshnie Dheepnarayan i would not have continued with oneplan.
Once again thank You Mereshnie Dheepnarayan for your service.
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you. Our clients and fur-babies are important to us, and we are pleased to hear that you will continue your journey with us. Please give our love to Storm and Tiger.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you. Our clients and fur-babies are important to us, and we are pleased to hear that you will continue your journey with us. Please give our love to Storm and Tiger.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan