POOR SERVICE AND MISLEADING INFORMATION!!!

The service provided by a consultant Mpho Maolibana was absolutely misleading she provided me inaccurate information regarding my cover I was debited before the date of my request and didn’t provide more clarity upon my request. I explicitly asked to be debited on 25th of October 2024 however the payment was taken one month prior my request. This is a huge inconvenience to me as a customer and when I inquired on what’sApp I was provided one sided Responses being told I confirmed yes for the pro rata premium to be immediate. Disregarding my request if the agent felt I’m not understanding the meaning of pro rata she could have done her job sufficiently by providing more clarity However they not being honest about what took place on the call and their agent not explaining how much I will be debited and when is the first debit is starting. I’m disappointed as it is my first time purchasing health insurance from One plan. I did not budget for the R940 which is including pro rata premium and card shipments Which I quote was informed it will take “ 48 hours for them to take R130 for the insurance status for it to be active and the card to be delivered within 30 days with the payment of R160 to be taken” and those premiums are excluding the first debit which will be the 25/10/2024 That’s what I agree on misleading information was provided those payments were not taken but now included in my first payment being R940, which is such an inconvenience and that WhatsApp agent was bias towards the query I had and failed to respond to some of my Questions POOR CUSTOMER SERVICE DELIVERED!!!!