1 reviews | Active since Nov 2021
POOR SERVICE AND *********** CONSULTANT
The consultant (Lerato Mkhabela) concluded the insurance deal with me and asked me to authorize the debit order mandate, I promptly did. I expected her to conduct a telephonic disclosure and advise what the next step would be. She disappeared. On the first, I found out that I was not covered and my application could not have been approved because the consultant didn't conduct a disclosure. I was only advised about this on the 2nd of December which means I had been driving without insurance for two days. Their (Oneplan) WhatsApp line takes about three hours to respond, the online chat is worse. The excuse is always that they have a high volume of calls. IF YOU WANT PEACE OF MIND, I SUGGEST you look for alternative insurance.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan