Poor service and feedback

After submitting a claim on 3 separate occasions, following up 3 separate times, one pet have not provided any feedback to me. each time i call i'm told to resubmit with further info.<br> <br> Their service/feedback has been non existent. there appears to be no escalation and forget about talking to a supervisor or having anybody call you back. the representative can't even see what has happened with my claim in terms of who has captured or was supposed to provide the feedback.<br> <br> It would be great to be able to continue talking to one person after explaining the story for a second time but rather they expect me to go through the whole process over and over hoping for a different result but getting the same. this is the definition of insanity btw.<br> <br> I cant even give them a reference number for the case that should surely explain everything. rather they want the reference from each call i put in... then tell me what the previous rep should have done but didn't!<br> <br> Crazy!<br> <br>