KB
Karen B
1 reviews | Active since Jun 2019
29 Jan 2022, 11:39
Poor service and communication
I have been struggling for a month to be refunded for a premium of R967.50 that went through twice. It is emails back and forth. Back and forth. I have emailed my bank statements probably 20 times. They do not accept it. They do not want to refund the double premium. On the chat online they confirmed they can see it went through twice. On email however they dispute it. I am now tired of communication back and forth. Back and forth. Keep the extra premium and keep the pet insurance too.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
29 Jan 2022, 15:40Good day Karen,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Jan 2022, 15:40
Official
Good day Karen,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
KB
Karen B's updateReviewer Update
31 Jan 2022, 19:59Well well well. I received a phone call again today to say I will NOT be debited today for February because Oneplan owes me for premiums deducted twice. I was just debited double AGAIN. R1644.42. Is this ever going to get sorted?????? Do NOT USE ONEPLAN. They will debit and debit and debit your account and you will never get it back.
KB
Karen B's update31 Jan 2022, 19:59
Reviewer Update
Well well well. I received a phone call again today to say I will NOT be debited today for February because Oneplan owes me for premiums deducted twice. I was just debited double AGAIN. R1644.42. Is this ever going to get sorted?????? Do NOT USE ONEPLAN. They will debit and debit and debit your account and you will never get it back.
Oneplan Insurance's replyOfficial
01 Feb 2022, 16:09Hi Karen,
As per our conversation, kindly note that the refund has been processed.
We like to sincerely apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
As per our conversation, kindly note that the refund has been processed.
We like to sincerely apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Feb 2022, 16:09
Official
Hi Karen,
As per our conversation, kindly note that the refund has been processed.
We like to sincerely apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
As per our conversation, kindly note that the refund has been processed.
We like to sincerely apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan