MM
Mary M
1 reviews | Active since Dec 2020
05 Dec 2023, 14:01
Poor service and ******
I requested my first premium not to go through in November and only to start in December. Agent who was assisting me advised me he has escalated it to accounts department. To date no update and no refund money was deducted in my banking account. I cancelled policy yesterday, Molutsi promised me that termination letter/ message will be sent through yesterday. To date nothing has happened. Do you want to ***** my money again this month?
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Oneplan Insurance's replyOfficial
05 Dec 2023, 19:31Dear Mary,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Dec 2023, 19:31
Official
Dear Mary,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan