LW
Luane W
1 reviews | Active since May 2019
03 May 2019, 11:00
Poor service all round
One Pet is a total *******.
I would not recommend them to anyone...stay far away. Their people are unhelpful. I pay them for both my dogs and when i have to claim there is always issues.
My dog got diagnosed with Diabetes 3 years after joining them they refuse to help me with the insulin he needs everytime he is hospitalised they have issues with paying its a daily fight to get them to what they are supposed to do.
I am at wits end with them moving both my dogs to another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
03 May 2019, 12:03Hi there Luane,
We're truly sorry to hear that you feel this way.
With regards to your recent inquiry, please note that we do believe that you've been in contact with our managers & as previously communicated; notification has been sent to you to inform you about the outstanding amount.
Unfortunately, only once the EFT payment reflects on our end will we be able to unsuspend your day-to-day benefits.
Should you require any assistance, please do not hesitate to contact us.
Kind regards
The Oneplan Team
We're truly sorry to hear that you feel this way.
With regards to your recent inquiry, please note that we do believe that you've been in contact with our managers & as previously communicated; notification has been sent to you to inform you about the outstanding amount.
Unfortunately, only once the EFT payment reflects on our end will we be able to unsuspend your day-to-day benefits.
Should you require any assistance, please do not hesitate to contact us.
Kind regards
The Oneplan Team
Oneplan Insurance's reply03 May 2019, 12:03
Official
Hi there Luane,
We're truly sorry to hear that you feel this way.
With regards to your recent inquiry, please note that we do believe that you've been in contact with our managers & as previously communicated; notification has been sent to you to inform you about the outstanding amount.
Unfortunately, only once the EFT payment reflects on our end will we be able to unsuspend your day-to-day benefits.
Should you require any assistance, please do not hesitate to contact us.
Kind regards
The Oneplan Team
We're truly sorry to hear that you feel this way.
With regards to your recent inquiry, please note that we do believe that you've been in contact with our managers & as previously communicated; notification has been sent to you to inform you about the outstanding amount.
Unfortunately, only once the EFT payment reflects on our end will we be able to unsuspend your day-to-day benefits.
Should you require any assistance, please do not hesitate to contact us.
Kind regards
The Oneplan Team
LW
Luane W's updateReviewer Update
03 May 2019, 12:30Your excuses mean nothing to me.
Please don't make like i don't pay you on social media because i will not tolerate your ignorance anymore.
i told you to show me were i read the email because i don't have it...just a shame u couldn't phone me to tell me my service is being suspended because you guys need money back because you don't want to pay for medication my dog needs to keep him alive. Now you are acting like i'm a bad payer every time i need to claim for my diabetic dog One Pet is full off issues to pay but fast to take my payment...you don't care about our Pets at all.
i don't want to hear your excuses anymore just accept you are a really bad service provider.
moving both my pets to a more reliable service provider.
LW
Luane W's update03 May 2019, 12:30
Reviewer Update
Your excuses mean nothing to me.
Please don't make like i don't pay you on social media because i will not tolerate your ignorance anymore.
i told you to show me were i read the email because i don't have it...just a shame u couldn't phone me to tell me my service is being suspended because you guys need money back because you don't want to pay for medication my dog needs to keep him alive. Now you are acting like i'm a bad payer every time i need to claim for my diabetic dog One Pet is full off issues to pay but fast to take my payment...you don't care about our Pets at all.
i don't want to hear your excuses anymore just accept you are a really bad service provider.
moving both my pets to a more reliable service provider.
Oneplan Insurance's replyOfficial
07 May 2019, 14:28We do apologize for the inconvenience which has been caused.
Please note that an agent had tried contacting you on the 25th of February 2019 regarding the rejected claim to no avail; Thereafter, an email was sent to you in this regard.
This email has been forwarded to you.
Kind regards
The Oneplan Team
Please note that an agent had tried contacting you on the 25th of February 2019 regarding the rejected claim to no avail; Thereafter, an email was sent to you in this regard.
This email has been forwarded to you.
Kind regards
The Oneplan Team
Oneplan Insurance's reply07 May 2019, 14:28
Official
We do apologize for the inconvenience which has been caused.
Please note that an agent had tried contacting you on the 25th of February 2019 regarding the rejected claim to no avail; Thereafter, an email was sent to you in this regard.
This email has been forwarded to you.
Kind regards
The Oneplan Team
Please note that an agent had tried contacting you on the 25th of February 2019 regarding the rejected claim to no avail; Thereafter, an email was sent to you in this regard.
This email has been forwarded to you.
Kind regards
The Oneplan Team