CS
Caide S
1 reviews | Active since Jul 2018
11 Jan 2021, 12:13
Poor Service
Quick to debit your account but after cancelling within the cooling off period over a month ago refund has still not been processed, emails are ignored.
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Replies (1)
Oneplan Insurance's replyOfficial
11 Jan 2021, 15:45Good day Caide,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion your policy has been canceled and the refund will reflect in your account within the next 7 working days. We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion your policy has been canceled and the refund will reflect in your account within the next 7 working days. We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Jan 2021, 15:45
Official
Good day Caide,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion your policy has been canceled and the refund will reflect in your account within the next 7 working days. We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. As per our telephonic discussion your policy has been canceled and the refund will reflect in your account within the next 7 working days. We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan