Poor Service

On the 2nd of January 2026 I decided to have a beach day with my dog Cooper. While on the beach relaxing Cooper roamed around and came back with rotten dried out piece of chicken bone. At this time I noted he started eating on and I immediately chucked it away and carried on with our day. On the Sam day we returned back home and I bathed him and myself and went to lay down a bit. I started noticing that cooper wants to vomit later that evening and I picked him and rushed him outside to vomit to which I noticed blood came out of his mouth. Immediately I rushed him to TAH 24HR vet in Cape Town Rosmead after hours and he was admitted and seen too with medication and injections. I paid the bill of R1761.40 and I submitted a refund for this amount, only to be paid back R144 was disgusting. I have then contacted Oneplan and chased up and another claim for hospital was submitted but I’m still waiting. Hearsay I spoke to a gentleman and he said to me that my claim will be declined as my dog was not in hospital but was sent back home. I said to him then transfer me to the girl currently dealing with my claim because then I’m not wasting my time and the girl who is processing my claim as I already signed up on the 3rd of Jan with dotsure as I got a much better deal for R394 a month for their elite plan which covers more than Oneplan and everything for in and out of hospital. So I just want to say that this was accidental and should be covered under accident. As soon as you guys can let me know you declining please cancel with immediate effect.