1 reviews | Active since Oct 2019
Poor Service
2 years ago I had a bill from my pet specialist which One plan only refunded a small portion, which I accepted. Then with the refunding of subsequent bills, where I continuously emailed One plan and they took days to respond. Based on their poor service which I have all details on email I decided to cancel immediately with mutual agreement. Over 2 years has passed and I thought I had all this behind me, I receive an email and messages saying I owe them R 904. I’ve asked them why but they still cannot tell me why? I’ve sent the invoice where I was short paid and also asked the to send me details on why I owe them R904 and they keeping on sending me a statement with no detail and say if I don’t pay they will take legal action etc. Their service and administration is poor and I have all the communication to prove this.
Thank you for taking our call and allowing us the opportunity to assist.
As per our telephonic discussion the matter has been escalated and your concerns noted with regards to how the matter has been handled thus far. Corrective measures have been put in place to ensure that something of the same nature doesn't happen again.
Kind regards
Oneplan
Thank you for taking our call and allowing us the opportunity to assist.
As per our telephonic discussion the matter has been escalated and your concerns noted with regards to how the matter has been handled thus far. Corrective measures have been put in place to ensure that something of the same nature doesn't happen again.
Kind regards
Oneplan