Poor Service

Good day all, please be care-full of the One-Plan-Health insurance group. First of all they make use of ill mannered Claims Department personnel who actually laugh in your face while speaking to them. You get no assistants from the Line Manager and they never phone back. I pay R30 600-00 a year for the service, however they query R185-00 prescribed medicine which I actually payed at the Pharmacy with the One-Plan Debit card, as required by their own Policy. When applying for the insurance they clearly stipulate when paying with the card, you do not require to send in a Invoice, however it's not the truth as they refuse to close the claim without a detailed invoice. They decide which Medicine you may receive from a Doctor and which you may not receive as explained by their Director to me. This is truly childish and they take our money for their own gain. Would it be fair to ask why don't they then pay back all unclaimed money, we pay each month, if they cant even Pay prescription medication of R185-00 ???. It makes one think as to why and how they cant pay such a small amount ???? or maybe they just don't like me for my Name and Surname ??? what it may say, please be care-full Ladies and Gents of as specially those of the Corporate area.