Poor service

Oneplan supplies such ****y service. I requested they cancel my policy then later changed my mind and asked it be re-instated. I spoke to a gentleman (Freddy/Paul) and he advised I can re-instate with no issues as my account is still active, all I had to do is wait for one month's debit order. Oneplan did not debit my account, upon asking they informed me that I must pay for 2 months instead of one and that my account is not active. they now tell me that it does not matter what their consultant advised me, they will not assist and that I have to pay for 2 months and what the previous consultant advised was incorrect. the reason I wanted to cancel was exactly this issue of consultants who do not advise the correct thing and later I still have to suffer and pay for their mistakes. Oneplan takes no responsibility for people they hire.