Poor Reponses

Have tried over a month to sort out my questions but get moved from pillar to post with no direct answers . They answer and when i test what they say they twist. Been on hospital plan for 5 years never claimed but premium increased over 35 % this year alone. They stopped the hospital plan and now are making it affordable to make you switch. They take over 20 comm and 30 % management fees . Why comm when you dealing direct is beyond me. You wait up to three weeks to get an answer , for which they apologize but forget to answer reasonable questions Very disappointing. One Star to much for customer services