1 reviews | Active since Aug 2018
POOR Poor SERVICE !!!!
I have been a member of oneplan health insurance for about 6 years, my payment is debited monthly, Although I phone them monthly to ask for them to please send my medical card, I was astounded when last month I was sent not one but 2 cards and to my absolute annoyance I was charged for both these cards (R300) with my monthly premuim. Considering that for 6 years I never had a card and despite paying monthly was not able to make any claims I feel they had an absolute cheek to change me . I thus cancelled my policy and was charged another R100 cancellation fee. I think this company is an absolute ***** and would never use them or advise anyone to use them again !!! I will also be taking action to demand both these payments refunded immediately
Hi Nicolette,
We do apologise for your experience with us and for any inconvenience caused by this.
We have had a look into your policy and we have noticed that your were incorrectly debited with regards to the card fees and you have been in contact with one of our managers in this regard.
Kindly note that we are aware of this error and we have processed a refund to you on 06/08/2018. The funds may take up to 3 business days to reflect in your account.
Regards,
The Oneplan Team
Hi Nicolette,
We do apologise for your experience with us and for any inconvenience caused by this.
We have had a look into your policy and we have noticed that your were incorrectly debited with regards to the card fees and you have been in contact with one of our managers in this regard.
Kindly note that we are aware of this error and we have processed a refund to you on 06/08/2018. The funds may take up to 3 business days to reflect in your account.
Regards,
The Oneplan Team