POOR IMPRESSION

In August this year I decided to opt for another car insurance company and contacted OnePlan, because I had an existing Pet Insurance Plan through them. The interview went well, and I decided to employ Oneplan as my preferred insurer, starting from 01 October with the cover and first installment. On 31 August i noticed that the installment was being deducted, so I sent oneplan an email in order to query. I included a screen grab from my bank statement. On 04 September Oneplan acknowledged the mistake and offered two options, i selected a refund. On the same day, Oneplan sent a mail stating that a refund will take place between 7 -17 working days To date, no refund is reflecting on my account. I attempted the whatsapp option for assistance, but the response was frustrating, asking me to send proof again. I am so disappointed with my first interaction with OnePlan for car insurance, that I am now regretting the choice. Very bad first impression on my car insurance option with OnePlan!