1 reviews | Active since May 2011
Poor ethics
<p>One 18/04/17 I called Oneplan to have funds loaded on my card for an xray and a mammogram. The consultant informed me he could only load funds for the mammogram, but I could call from the Xray Department to clear the one claim and then they could load more funds for my knee xrays. On the 19/04/2017 I sent my claim to Oneplan to be reimbured for the left & right knee x-rays. No response received. On the 21/04/17 I spoke with Devash Ramdeen who after hearing my issue said he would get back to me on the 24/04/17. I called again on the 10/04/17 because Devash did not get back to me and spoke with Kirsty Barlow who said she was assisting Devash she also promised to get back to me in half and hour. Again no call received I called and spoke with Kirsty again and told her they need to listen to the recordings on the 18/04/2017 and she said Devash would call me back by COB on the 12/05/2017. To date nobody has called me. I find this very unprofessional and seriously am considering cancelling my policy.</p>
Hi Angela,
Thank you for taking the time to lodge your complaint and for taking our call.
As per our telephonic discussion it was previously disclosed to you that multiple claims per event on the same benefit cannot be covered on the same day.
We regret that we were unable to assist in this instance.
Kind Regards
OnePlan
Hi Angela,
Thank you for taking the time to lodge your complaint and for taking our call.
As per our telephonic discussion it was previously disclosed to you that multiple claims per event on the same benefit cannot be covered on the same day.
We regret that we were unable to assist in this instance.
Kind Regards
OnePlan
Amazing 30 minutes after posting my review Oneplan called. Sad that one has to go to extremes to get a response. I totally disagree with your response and clearly the full recording was not listened to as I was informed by the consultant that while still at the Xray department I could clear the one claim and reload another to which I rep**** that I would pay myself and sumit my claim. I am still not satisfied and will definetly voice this opionion should anyone ask for a recommendation.
Amazing 30 minutes after posting my review Oneplan called. Sad that one has to go to extremes to get a response. I totally disagree with your response and clearly the full recording was not listened to as I was informed by the consultant that while still at the Xray department I could clear the one claim and reload another to which I rep**** that I would pay myself and sumit my claim. I am still not satisfied and will definetly voice this opionion should anyone ask for a recommendation.