ME
Maxine E
1 reviews | Active since Jan 2015
25 Mar 2015, 14:39
Poor Customer Service to Prospective Clients!!
Good Day, <br> <br> We have decided to change from our current medical aid to One Plan. <br> <br> Because of the great reviews we viewed on Hello Peter and heard directly from a friend who is a current client of One Plan we gave notice at our current medical aid as we expected the process with One Plan to quick and pain free. <br> <br> However, to no avail and multiple e-mails stating the urgency we have yet to receive ANY response. Do I honestly want to deal with One Plan??? <br> <br> I cannot explain my irritation right now! If we are not important let me know now so that I can rather look somewhere else where we are important!
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Oneplan Insurance's replyOfficial
25 Mar 2015, 15:34Hello MaxEdwards11,
Thank you for bringing the above to our attention.
Please note that your application was attended to within 24 hours as well the policy was taken out yesterday (24/03/2015) for an inception date the 01/04/2015.
We have also emailed all corresponding documents to the nominated email address on the policy.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that your application was attended to within 24 hours as well the policy was taken out yesterday (24/03/2015) for an inception date the 01/04/2015.
We have also emailed all corresponding documents to the nominated email address on the policy.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply25 Mar 2015, 15:34
Official
Hello MaxEdwards11,
Thank you for bringing the above to our attention.
Please note that your application was attended to within 24 hours as well the policy was taken out yesterday (24/03/2015) for an inception date the 01/04/2015.
We have also emailed all corresponding documents to the nominated email address on the policy.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that your application was attended to within 24 hours as well the policy was taken out yesterday (24/03/2015) for an inception date the 01/04/2015.
We have also emailed all corresponding documents to the nominated email address on the policy.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department