CF
Chante F
1 reviews | Active since Apr 2016
20 Apr 2021, 09:29
Poor customer service for existing customers. No reply for 5 days.
I have logged a ticket 5 days ago requesting my policy number that I no longer can find. No response whatsoever and their app isn't working either to retrieve the info. Logged a request to call with the sales team and not only did they phone within 10 mins - THEY PHONED AT 7PM. They are eager to get new clients but not assist existing clients.
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Oneplan Insurance's replyOfficial
20 Apr 2021, 12:15Good day Chante,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we are dealing with it accordingly.
Thank you for taking our call earlier. As per our discussion kindly note your policy has been set to cancel for the 01 June 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation.
We hope to have you part of the Oneplan family again someday in the future
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Apr 2021, 12:15
Official
Good day Chante,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we are dealing with it accordingly.
Thank you for taking our call earlier. As per our discussion kindly note your policy has been set to cancel for the 01 June 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation.
We hope to have you part of the Oneplan family again someday in the future
Kind Regards,
Oneplan