MJ
Macy J
1 reviews | Active since Jun 2024
19 Feb 2025, 13:31
POOR CUSTOMER SERVICE
my deep dissatisfaction with the service I have received regarding my One Plan policy. Despite numerous calls to they support team about my inability to log into the app and the unexplained hold on my account, I have yet to receive any response or resolution.
It is incredibly frustrating that while promises are made to customers, the issue remains unresolved. However, my monthly installments are still being promptly deducted.
Very Poor Customer Service received.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Feb 2025, 14:33Dear Macy,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
This matter is being addressed in line with our internal process. Feedback will be provided directly to you from our Compliance department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
This matter is being addressed in line with our internal process. Feedback will be provided directly to you from our Compliance department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.
Oneplan Insurance's reply19 Feb 2025, 14:33
Official
Dear Macy,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
This matter is being addressed in line with our internal process. Feedback will be provided directly to you from our Compliance department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department for further assistance.
This matter is being addressed in line with our internal process. Feedback will be provided directly to you from our Compliance department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind regards,
Oneplan.