LS
Lauren S
1 reviews | Active since Jul 2024
03 Nov 2025, 16:11
Poor customer servic...
Poor customer service, after bieng back and forth I dealt with Kealan Roskin who eventually knew what he was doing and very helpful.
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Replies (1)
Oneplan Insurance's replyOfficial
03 Nov 2025, 18:25Hi,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we are glad that Kealan was able to assist you effectively and provide the support you needed. Your feedback is valuable in helping us improve our service.
We once again apologise for the inconvenience experienced and appreciate your patience and understanding as we work on restoring your experience with us.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we are glad that Kealan was able to assist you effectively and provide the support you needed. Your feedback is valuable in helping us improve our service.
We once again apologise for the inconvenience experienced and appreciate your patience and understanding as we work on restoring your experience with us.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Nov 2025, 18:25
Official
Hi,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we are glad that Kealan was able to assist you effectively and provide the support you needed. Your feedback is valuable in helping us improve our service.
We once again apologise for the inconvenience experienced and appreciate your patience and understanding as we work on restoring your experience with us.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and we are glad that Kealan was able to assist you effectively and provide the support you needed. Your feedback is valuable in helping us improve our service.
We once again apologise for the inconvenience experienced and appreciate your patience and understanding as we work on restoring your experience with us.
Kind regards,
Oneplan.