LB
Lene B
1 reviews | Active since Apr 2022
20 Mar 2024, 05:13
Poor customer care
Poor customer care. Will always try and find a way out of a large claim (casualty), and has so many issues with day to day claims almost so as to discourage claiming due to the frustration of system limitations and issues which among others don’t allow more than two simultaneous claims to the card. This means that if you have two pets they penalise you, in that you can’t make use of petmed booster without paying yourself first because you won’t be able to claim from it in a single transaction
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Oneplan Insurance's replyOfficial
20 Mar 2024, 12:44Dear Lene,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
We thank you for taking our call today. As mentioned on the call, our pet insurance offers a unique claim process that allows you to pre-load funds into your One card before the appointment. This feature allows you to receive funds, up to your cover limit, before your appointment. For risk and security purposes, the policy allows a maximum of two active claims at a time. This is not to limit your claims but to ensure maximum security and to mitigate risk. It is for this reason that we also offer the refund process that you can use should you need to submit claims that are above the allowed maximum. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
As confirmed, your most recent claims are being urgently assessed and feedback will be provided to you by SMS and email as soon as the claims have been assessed and finalised. We also do value the feedback you provided to us and can assure you that we will be using this feedback to further improve our processes as well as the service we provide to you.
Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
We thank you for taking our call today. As mentioned on the call, our pet insurance offers a unique claim process that allows you to pre-load funds into your One card before the appointment. This feature allows you to receive funds, up to your cover limit, before your appointment. For risk and security purposes, the policy allows a maximum of two active claims at a time. This is not to limit your claims but to ensure maximum security and to mitigate risk. It is for this reason that we also offer the refund process that you can use should you need to submit claims that are above the allowed maximum. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
As confirmed, your most recent claims are being urgently assessed and feedback will be provided to you by SMS and email as soon as the claims have been assessed and finalised. We also do value the feedback you provided to us and can assure you that we will be using this feedback to further improve our processes as well as the service we provide to you.
Regards,
Oneplan
Oneplan Insurance's reply20 Mar 2024, 12:44
Official
Dear Lene,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
We thank you for taking our call today. As mentioned on the call, our pet insurance offers a unique claim process that allows you to pre-load funds into your One card before the appointment. This feature allows you to receive funds, up to your cover limit, before your appointment. For risk and security purposes, the policy allows a maximum of two active claims at a time. This is not to limit your claims but to ensure maximum security and to mitigate risk. It is for this reason that we also offer the refund process that you can use should you need to submit claims that are above the allowed maximum. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
As confirmed, your most recent claims are being urgently assessed and feedback will be provided to you by SMS and email as soon as the claims have been assessed and finalised. We also do value the feedback you provided to us and can assure you that we will be using this feedback to further improve our processes as well as the service we provide to you.
Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
We thank you for taking our call today. As mentioned on the call, our pet insurance offers a unique claim process that allows you to pre-load funds into your One card before the appointment. This feature allows you to receive funds, up to your cover limit, before your appointment. For risk and security purposes, the policy allows a maximum of two active claims at a time. This is not to limit your claims but to ensure maximum security and to mitigate risk. It is for this reason that we also offer the refund process that you can use should you need to submit claims that are above the allowed maximum. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
As confirmed, your most recent claims are being urgently assessed and feedback will be provided to you by SMS and email as soon as the claims have been assessed and finalised. We also do value the feedback you provided to us and can assure you that we will be using this feedback to further improve our processes as well as the service we provide to you.
Regards,
Oneplan