ST
Sanam T
1 reviews | Active since Oct 2014
29 Jan 2024, 21:11
Poor communication
I’ve reached out a week ago querying a claim that has been owed to me in September last year.
I’ve tried email and Whatsapp. No response.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
30 Jan 2024, 08:37Dear Sanam,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note when claiming for day-to-day benefits according to our policy Terms and Conditions, we do require a detailed invoice and proof of payment to ensure that the funds that were utilized, are for the procedures/ medication that was prescribed by the Vet. The reason for this is for auditing purposes on our side and to prevent *****. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, once we receive the confirmation of payment, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope to resolve your issue as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note when claiming for day-to-day benefits according to our policy Terms and Conditions, we do require a detailed invoice and proof of payment to ensure that the funds that were utilized, are for the procedures/ medication that was prescribed by the Vet. The reason for this is for auditing purposes on our side and to prevent *****. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, once we receive the confirmation of payment, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope to resolve your issue as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Jan 2024, 08:37
Official
Dear Sanam,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note when claiming for day-to-day benefits according to our policy Terms and Conditions, we do require a detailed invoice and proof of payment to ensure that the funds that were utilized, are for the procedures/ medication that was prescribed by the Vet. The reason for this is for auditing purposes on our side and to prevent *****. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, once we receive the confirmation of payment, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope to resolve your issue as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note when claiming for day-to-day benefits according to our policy Terms and Conditions, we do require a detailed invoice and proof of payment to ensure that the funds that were utilized, are for the procedures/ medication that was prescribed by the Vet. The reason for this is for auditing purposes on our side and to prevent *****. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
As per our telephonic discussion, once we receive the confirmation of payment, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope to resolve your issue as soon as possible.
Kind Regards,
Oneplan