MC
Mary C
1 reviews | Active since Dec 2020
09 Dec 2020, 19:00
Poor client service
I am writing this with a very sad heart. Why does it it too long for escalation when claiming for car accidents. Like 7-14 workings days??? And the consultant was sooo rude to me. Even today I am still waiting for response whether they will fix my car or not. Is been 2 weeks already. I think Mr Ricardo sold me dreams when selling the insurance to Me. I was so impressed and convinced but now cus I need them the most they showing me flames. , I am very sad!
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Replies (1)
Oneplan Insurance's replyOfficial
10 Dec 2020, 10:21Hi Mary,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We did try to call you back to further explain, however it was to no avail.
Kindly note certain terms and conditions on the turnaround time for payment is always applicable to ensure that the claim is processed correctly. Your claim has been processed, we will release payment to the service provider. Once the payment goes through the provider will be notified.
We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We did try to call you back to further explain, however it was to no avail.
Kindly note certain terms and conditions on the turnaround time for payment is always applicable to ensure that the claim is processed correctly. Your claim has been processed, we will release payment to the service provider. Once the payment goes through the provider will be notified.
We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Dec 2020, 10:21
Official
Hi Mary,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We did try to call you back to further explain, however it was to no avail.
Kindly note certain terms and conditions on the turnaround time for payment is always applicable to ensure that the claim is processed correctly. Your claim has been processed, we will release payment to the service provider. Once the payment goes through the provider will be notified.
We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We did try to call you back to further explain, however it was to no avail.
Kindly note certain terms and conditions on the turnaround time for payment is always applicable to ensure that the claim is processed correctly. Your claim has been processed, we will release payment to the service provider. Once the payment goes through the provider will be notified.
We once again apologize for the inconvenience caused.
Kind Regards,
Oneplan