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Good day Lindokuhle,

Thank you for taking the time to bring this to our attention and for taking our call earlier.
    
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 
  
We have acknowledged your complaint, one of our consultants will be in contact with you after 3pm today as requested.
        
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible. 
          
Kind Regards,
Oneplan