NVdW
Nadia Van der Westhuizen
1 reviews | Active since Jul 2012
15 Oct 2021, 16:39
Poor aftersale service
After every phonecall or email they want you to rate them on hello peter......they are friendly and is helpfull on the current call but the aftersales service SUCK!!!!!! No emails are answered, refunds are always a problem and on the end I have to pay my own account!!!
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Oneplan Insurance's replyOfficial
15 Oct 2021, 17:16Good day Nadia,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations
As per our telephonic discussion, thank you for allowing us to investigate the matter further. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Oct 2021, 17:16
Official
Good day Nadia,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one. This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations
As per our telephonic discussion, thank you for allowing us to investigate the matter further. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan